An open letter to Jordans Furniture
by Robert Gillis

Dear Jordans Furniture,

I opened a credit card with you over 10 years ago and have thrown thousands of dollars your way over the years.

This week I noticed that my available credit was zero – not three thousand dollars, but zero.

After navigating your nebulous voice mail system at credit services, I learned that apparently I missed a payment in May 2007 and you decided to immediately reduce my available credit to zero and “suspend the account” a year ago. Doesn't matter than I pay every month and usually more than the minimum, right?

Thanks so much for the letters you didn’t send, or the phone calls you didn’t make, trying to see what was going on, or if a mistake had been made. Perhaps I missed them over the LAST YEAR since this happened. Perhaps I missed the message printed in Arial 2 font on my statement, if you ever even mentioned it.

But the nice lady (and she was nice) at customer service told me once my measly $400 balance was paid I could “reapply” for my card (y’know, the one I’ve had for over a decade and have used to throw thousands of dollars your way?)

I told her the full payoff payment was on the way and to cancel the account. I told her I wasn't going to take this out on her (she just answers the phone) but to note in my file that this is a HORRIBLE policy and that Jordans Furniture should be ashamed for allowing it.

So, Jordans, since you were not professional, and your much-hyped customer service FAILED, allow me to respond in kind.

I will not darken your doors again, and will make sure to let everyone I know how you treat long-time loyal customers who mistakenly miss a minimum payment. No wonder people have credit problems. They make a mistake or omission and you DEMOLISH their credit rating.

Thanks for nothing, Jordans Furniture.